Right Direction Crisis Intervention

Parent Tutorial and Frequently Asked Questions

What kind of people are employed by RDCI?

RDCI requires that all perspective Interventionists pass a National SSN background check prior to hire and an FBI database background check before they can become a primary Interventionist. Within six months of hire, all Interventionists must complete on-the-job training with a primary Interventionist for their first five cases. We train our staff in both verbal and physical de-escalation procedures. Along with this, we conduct quarterly, semi-annual, and annual evaluations on all our Interventionists which is coupled with Performance Qualifications Standards ensuring that RDCI is always on top of standards and training. We strive to be good role models for your child while they are within our care.

What should I pack for my child?

Most programs will ask you to pack certain items for your child or nothing at all. We ask that you only pack enough to fit into a small carry-on bag unless prior arrangements have been made. These items typically consist of a few clothing items, snacks, reading material and music players (excluding players that can be used to send SMS messages, such as the Apple iTouch). Mobile phones are never to be packed. All medications should be placed in a Ziplock bag with a written list containing instructions and a pill count and should be given directly to our Interventionists and NOT placed in your child's possession. When applicable, driver's licenses can be placed in the medication bag, but are not required to fly. Please do not pack any valuables, money, or passports (unless required for overseas travel).

How should we start the intervention process with our child?

The most effective way to initiate the intervention process is to begin by having Parents introduce our Interventionists by name, briefly expressing love and concern for their child and then removing themselves from the room (usually the child's bedroom). Furthermore, it would be strongly advised that Parents either leave the house, perhaps going for a short car ride, or to remove themselves to an unseen, unheard portion of the house. Doing either will help stabilize what may be a tense situation. Simply put, if a child does not have an audience, especially his/her Parents, they will be less likely to act out verbally or physically.

What should I do about my other children in the house?

If there are siblings or even friends who happen to be at your house at the time the intervention process begins, one of two things should be decided and followed. First, if you feel as though siblings will not interfere or tip off the intervention, it would be recommended that you inform them of what is going to happen ahead of time. Otherwise, it would be advisable to wait until the intervention begins and then proceed directly to your son'(s) and/or daughter'(s) room(s) and inform them of what is going on and reassure them that everything is under control. It would also be wise to take your sons(s) and/or daughter(s) with you if you decide to leave the house.

Will RDCI answer my child's questions about the intervention process and their program?

RDCI believes that an honest answer, regardless of the subsequent ramifications, is better than a lie that would deceive your child. We set a precedent with every child very early that an open line of communication is one of our top priorities. Our primary goal is to have your child in the best frame of mind upon arrival at their program. Our in-depth knowledge of the programs we associate with help us to answer appropriate questions in order to increase the effectiveness of the program.

What if my child does not want to go?

Most children understand how to manipulate their parents. Strangers are different in the fact that the presence of a personal relationship between your child and our Transition Mediators doesn't exist. A simple but honest statement such as, "There are choices that you have to make today, one of them is not whether you go, but how you choose to go."

What if my child tries to run away?

Once we have been introduced to your child they are always within arms reach of us. We are attentive to the non-verbal communication displayed by your child so that we are prepared for any potential confrontation.

Will RDCI allow my child to smoke cigarettes?

We do not allow children to smoke in our presence. Under special circumstances that have been approved by the parent, a child may smoke if the state that we are in allows it for that age group. We will never purchase cigarettes for a minor.

How will I know when my child arrives at their program?

We will stay in contact with you throughout the trip and after we have arrived. As our primary attention is on your child, we ask that in-depth questions should be saved until after your child has arrived.

May I write a letter to my child?

We strongly recommend that any letter or other communication to be commenced under the supervision and counseling of the professionals at the program that your child will be attending.

Will RDCI allow my child to use the telephone?

Our policy states that an adolescent is not allowed to use the phone unless prior authorization by the parent has been issued depending on relevant circumstances. We never allow a child to bring or carry their own cell phone or pager.

What if my child is not home when RDCI Transition Mediators arrive?

We will always have a Plan "B" that will go into effect at that time. That plan is usually to either obtain a list of friends and/or places where they may be, and then either go find them or wait for them to come home.

Adolescent Services



Olympia did an outstanding job helping my daughter to feel safe and secure as they traveled. I really appreciated the updates and the professionalism throughout the entire process... Read more...

AMATS Member