RDCI requires that all perspective Interventionists pass a National SSN background check prior to hire and a FBI database background check or California Trustline before they can become a primary Interventionist.  All Interventionists must complete on-the-job training with a primary Interventionist for their first five cases and complete our S.M.A.R.T training system, which includes both verbal and physical de-escalation procedures, within six months of hire.  Along with this, we conduct quarterly, semi annual, and annual evaluations on all our Interventionists which is coupled with Performance Qualifications Standards ensuring that RDCI is always on top of standards and training.  We strive to be good role models for your child while they are within our care.

Adolescent "Leashes" are suprisingly used by several transport companies. They are typically leather straps that are wrapped around the waist of adolescents through portions of a transport including public places such as an airport, to prevent adolescents from trying to runaway. Right Direction has NEVER and will NEVER use these devices. We train our Interventionists to use proxemics, verbal skills and their own physical ability to prevent kids from running away from us. We have a success rate of 99.8% and we have never had incidents of moderate or serious injury throughout our combined staff experience of over 5000 interventions and transports. Right Direction feels that using tools such as "leashes" is degrading, humiliating and unnecessarily antagonizes kids to the point of being antithetical to any therapeutic effort.

RDCI believes in maintaining and/or restoring the dignity of your child.  We believe that by using Mechanical Restraints of any type (handcuffs, zip ties, leashes, etc.), could result in a more negative attitude, less self-confidence, and possible delay in the overall therapeutic process of the adolescent during his/her program.  Therefore, our policy is to not carry or use any type of restraint device for any reason at any time, nor to ever threaten an adolescent with such device.  RDCI has hired professionals with exceptional skills in Verbal Communication and Physical holds to oversee the training of our Interventionists.   Our Interventionists are taught language patterns, questioning techniques, physical “core” holds (i.e. no joint manipulation), and more to overcome a verbally and/or physically confrontational adolescent.

The most effective way to initiate the intervention process is to begin by having Parents introduce our Transition Mediators by name, briefly expressing love and concern for their child and then extracting themselves from the room (usually the child's bedroom). Furthermore, it would be strongly advised that Parents either leave the house, perhaps going for a short car ride, or to remove themselves to an unseen, unheard portion of the house. Doing either will help stabilize what may be a tense situation. Simply put, if a child does not have an audience, especially his/her Parents, they will be less likely to act out verbally or physically.

If there are siblings or even friends who happen to be at your house at the time the intervention process begins one of two things should be decided and then followed through with. First, if you feel as though siblings will not interfere or tip off the intervention it would be recommended that you inform them of what is going to happen ahead of time. Otherwise, it would be advisable to wait until the intervention has begun and then proceed directly to your son(s) and or daughter(s) room(s) and inform them of what is going on and reassure them that everything is under control. It would also be wise to take your sons(s) and or daughter(s) with you if you decide to leave the house.

RDCI believes that an honest answer, regardless of the subsequent ramifications, is better than a lie that would deceive your child. We set a precedent with every child very early that an open line of communication is one of our top priorties. Our primary goal is to have your child in the best frame of mind upon arrival at their program. Our in-depth knowledge of the programs we associate with help us to answer appropriate questions in order to increase the effectiveness of the program.

Most children understand how to manipulate their parents. Strangers are different in the fact that the presence of a personal relationship between your child and our Transition Mediators doesn't exist. A simple but honest statement such as "there are choices that you have to make today, one of them is not whether you go, but how you choose to go."

Once we have been introduced to your child they are always within arms reach of us. We are attentive to the non-verbal communication displayed by your child so that we are prepared for any potential confrontation. We pride ourselves on our 100% success rate at safely escorting children to their program.

We do not allow children to smoke in our presence. Under special circumstances that have been approved by the parent a child may smoke if the state that we are in allows it for that age group. We will never purchase cigerattes for a minor.

We will stay in contact with you throughout the trip and after we have arrived. As our primary attention is on your child we ask that in-depth questions should be saved until after your child has arrived.

We strongly recommend that any letter or other communication to be commenced under the supervision and counseling of the professionals at the program that your child will be attending.

Our policy states that an adolescent is not allowed to use the phone unless prior authorization by the parent has been issued depending on relevant circumstances. We never allow a child to bring or carry their own cellphone or pager.

Some programs only ask you to pack certain items. We ask that you only pack enough to fit into a carry on bag unless prior arrangements have been made. All medications should be placed in a ziplock bag and presented to our employee upon arrival.

We will always have a plan "B" that will go into effect at that time. That plan is usually to either obtain a list of friends and/or places where they may be. Then either go find them or wait for them to come home.