The meeting was an anxious time for us, and I believe Keith’s expertise helped to settle my wife and I down, and ultimately helped our son to calmly accept his enrollment in ALE. It was a huge relief for my wife and I to see our son voluntarily, and with a positive mood, get in the car with Keith and drive off to ALE. Keith did an outstanding job. Thank you very much.
Scott & Sue N.
Richard and Tina were very understanding and professional and though it was a very upsetting time for all of us, they brought with them an element of calm and sincerity that I truly appreciated.
Our son is at the beginning of his journey toward what we hope will be a transformative experience toward emotional health. But, beginnings matter and ours was made uniquely special, secure and emotionally softened by the skills of your staff. All our best and our deepest gratitude.
Barbara & Dwight D.
During a very difficult time you made the process so much easier for us. Could not have asked for a better experience. Thank you.
Rob & Donna R.
We cannot adequately express our gratitude for Tasha and Brandon during the difficult intervention for our daughter. Tasha was amazing, patient, calming, encouraging to us throughout the process. They were able to connect and reassure our daughter, which took away the anxiety of the situation. The moment they put her calmly and without duress in the car, we were overcome with the greatest sense of relief. Even though this was a very difficult decision, we felt completely confident that our daughter was safe and in good hands. The follow-up communication as they made their long journey to the program was excellent. We know that with the help of Right Direction Crisis Intervention, we are on the road to having our daughter healthy and happy again. I would recommend your company for anyone facing a crisis situation with a loved one needing help. I pray that we never need your services again, but if we did, we would work with you without hesitation.
Karen and Steve D.
Eric called us several times, relaying information to our son. It felt so good knowing Ryan was in his hands.
Having my son escorted to the program was probably the hardest thing I've ever had to do in my life. But I also knew I never could have gotten him there by myself.
La Grange Park, IL.
I was very impressed at the ease in which they made everything happen. What could have been a very emotional situation went off without any problems.
Our son was not frightened or scared when they left. He said they talked with him during the transport.
Thank God for this service! Professionalism helps!"
Marcia was knowledgeable, understanding and skilled with handling adolescents under this situation. She did not hesitate to use firmness in not letting our daughter regress to cigarettes or other acting out behaviors."
Alan was exceptionally pleasant and supportive. We feel he made our son feel safe and at ease during a difficult time."
Mount Airy, MD.
Both Transition Mediators were excellent in not only keeping the situation in control, but calm.
I think that Alan was wonderful. I feel that my son started this process from the time that he arrived to pick him up. He is a very caring, calming person, and I would recommend him in a minute!
Los Angeles, CA.
I felt like I'd known you forever. Thank you for being so kind and compassionate during our darkest days. You made it as doable as could be expected. All the best to you.
Fairfield, CT., daughter Logan, 16
Your Interventionists hung back appropriately as we engaged with our daughter, then stepped in at the appropriate time.
Eugene, OR., daughter Kate, 17
The whole process was inspirational to me. I have been a nurse for 30 years, and my faith in humanity is reinforced by the care and professionalism you gave.
East Lansing, MI., son Samuel, 17
I was absolutely confident Nathan was in good, trustworthy, experienced hands. Although I was a wreck the night before, I felt fine and relieved that the process went as planned, and Nathan was going to be okay.
Bloomington, MN., son Nathan, 16
Right Direction was relaxed, confident, professional, friendly and intelligent. Your lead Transition Mediator was wonderful. I needed his reassurance as much as my child needed transporting. I was expecting two cop-like figures, but received two non-threatening professionals and gentlemen. What a relief!
Memphis, TN., son Sterling, 16
The communication between us was excellent! I always knew how to reach them, and they called to update me as well.
San Diego CA., son Brandon, 16
"My husband and myself have absolute faith and trust in the Right Direction Staff!"
Bothell, WA., daughter Kasey, 17
Your Interventionist knew exactly what he was doing! He created a very calm environment for Sean which, in turn, helped them to get along very well.
Green Bay, WI., son Sean, 16
I appreciated the patience you folks had in answering all my questions. I NEVER felt rushed!
Howell, MI., son Sean, 16
Your Intake Coordinator was very warm, kind, compassionate and sensitive to my needs. They explained exactly how the process works. The whole experience was so much less traumatic because of their kindness and compassion.
Germantown, TN., son Alex, 13
My daughter was scared and unwilling to go. But your Interventionists were able to get her to feel that she was in safe hands. And even though she left unwillingly, she felt peaceful and seemed even relieved. She told me later that they were very kind to her.
Kirkland, WA., daughter Amie, 17
Thank you so much for your help during our time of distress. We know we could not do this alone. We felt very good about you transporting our son after talking to you on the phone. The calls meant so much to us along the way. Thank you!
Conway, AK., son Luke, 16
We had spoken to several agencies and all seemed good, but Right Direction was the most informative. Thank God, Right Direction was available to us at a time when we were feeling totally lost as to how we were going to get our son to a long-term care facility. They were reassuring from start to finish.
Chino CA., son Paul, 16
Your Interventionist offered guidance as to how I could effectively interact with Alex when we entered his room. I like that I was asked a lot of questions about Alex's background and personality, so the Interventionists could gain considerable knowledge about him before meeting him. I would use your service again, if need be, as I feel my son would be safe, nurtured, and well taken care of.
Merrill, WI., son Alex, 16
I was also touched by the fact that Brian really cared about Josh's feelings and pain. He carefully preserved Josh's dignity. Thank you so much!
Long Beach, CA., son Josh, 17
It was a great relief to know that the transportation issue was one less worry in this very stressful episode in all our lives.
Riverside, CA., son Michael, 14
In general, I was very pleased with your services. Alan spent a lot of time on the phone with me. I felt reassured that things were being carefully planned. I appreciated the care and courtesy I was given. Thank you for your professionalism and thoughtfulness.
Seattle, WA., son Derrek, 16
The continuous updates during and after the transport were very pleasant and reassuring. It was very comforting to know all was okay with my daughter.
Portland, OR., daughter Monica, 16
You instilled confidence and trust every step of the way. We are grateful, and the highest compliment we can give is that we can recommend your services to anyone. Your tone and manner was always totally professional and very compassionate with both ourselves and our son.
Saint Louis, MO., son Jonathon, 16
We were very pleased with Alan's detailed attention to our needs and our son. We highly recommend your services.
Montrose, CO., son Mitchell, 17
This was an extremely scary experience for us. I found that you were comforting and respectful on the phone.
Haddonfield, NJ., son Scott, 17
Petaluma, CA., son George, 15
Your prompt communication and professionalism during a difficult time were very much appreciated."
San Jose, CA.
Thank you for getting my daughter to Idaho safely and for keeping me posted throughout the entire ordeal. Your Transition Mediators are very professional.
Albuquerque, NM., daughter Elizabeth, 16
Your Intake Coordinator was extremely capable and sensitive to the issues. Within a very short turnaround time, all arrangements were made and carried out in a professional and caring manner.
I really was in awe of how your Interventionists were able to be gentle and firm with my son. Your compassion and support during a time of crisis was invaluable.
Council Bluffs, IA.
The continual updates throughout your trip were very reassuring and calming during a very stressful time.
A job very well done, everything was timely and professionally done. Seemed to limit any fears or confrontation during the transport to his wilderness program.
I can't thank you enough for the superb care our daughter received yesterday when she was transported by Nell and Keith. My daughter is a bright angry girl, and Nell and Keith were kind, caring, capable, and compassionate. They kept her safe and calm and though it was just about the most difficult time in my life and that of my husband, they also managed to keep us informed of their progress, continued to reassure us through the long day, and let us know how she began to acclimate to her new surroundings. I can't imagine that this true drama could have been handled more professionally or sensitively than it was, and we are extremely lucky that Nell and Keith were sent to help us. You should be immensely proud that such quality people are representing you in the field; we are so happy to know them. Thank you, too, for understanding the enormous financial stress such situations can cause and for working with us on that piece as well. Steven and I are appreciative and grateful--we simply can't thank you enough.
It was exactly a year ago today that Eli and Bryan showed up on our doorstep at 4:00 in the morning to transport our son to SUWS of the Carolinas. It was a week before his 15th birthday, and things had gone downhill badly over the previous year. We were desperate for help that didn't seem to exist until we discovered SUWS, but the thought of having "big thugs" haul him out of bed and carry him away was unbearable. Imagine the relief we felt when we talked with the people at Right Direction, and then when we coordinated plans with Eli and Bryan. No one could have been more respectful, unfrightening, calm, and confident. Setting up the plan was like choreographing a dance, and everything went amazingly smoothly. Our son responded to their inherent authority and went cooperatively. It was the beginning of a major turning point.
Now, a week before his 16th birthday, he is an enthusiastic SUWS graduate and an A/B student at the Discovery School of Virginia, where he has done some serious growing up into a strong, thoughtful, confident, and level-headed young man. I thought you might like to hear a success story, and that maybe you could tell Eli and Bryan that the work they did that night was the beginning of a young life recovered. In spite of knowing them so briefly, we will always consider them part of our family!
Susan and Bob